Terms and Conditions

STUDIO TERMS AND CONDITIONS

NEW EFFECTIVE SEPTEMBER 1st 2014:

  • Payments for lessons are due immediately upon receipt of invoices.
  • Unpaid invoices will automatically result in the cancellation of you or your child’s lessons for the following month.

Payments can be made as follows:

1. EasyPay:  A credit card of your choice will be billed at the beginning of each month for that month’s lessons. Please email admin@rockpro.ca to set this up.

2. INTERAC e-Transfer: You can send the amount electronically from your bank account to admin@rockpro.ca.

3. Paypal:  Click the payment link on the invoice and you will automatically be directed to a Paypal secured site. Please note that you will not need to have a Paypal account to make a payment.

4. Cheque/Cash: Cheque or cash payments can be given in an envelop to you or your child’s instructor at the first lesson of each month.

STUDIO TERMS AND CONDITIONS

Lesson Payments
Payment for lessons are due the beginning of each month and is based on the number of weekly lessons during that month period.

Please note that unpaid invoices will automatically result in the cancellation of you or your child’s lessons for the following month.

Students wishing to discontinue their lessons must provide us with a written notice at least 30 days prior to their last lesson.

Student Absences And Missed Lessons
There are no credits or refunds for student absences and no tuition reduction for a missed lesson. Make-up lessons may be available but is at the discretion and availability of the instructor.

Monthly tuition may be adjusted for vacations with a minimum of 2 weeks notice to the instructor.

If the instructor is absent for a lesson, a substitute instructor may be provided at our discretion. If none is available we will cancel the lesson that is already paid and a credit will be applied to your next unpaid lesson.

If we need to cancel a lesson due to inclement weather a credit will be applied to your next unpaid lesson.

VIP Access

Please let us know if you would like access to our scheduling system which will allow you to view up coming lessons and communicate with the instructor. We will send you a username and password which you can use to link through our websites VIP area.

 

 

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